Frequently Asked Questions

General Leasing Questions

How do our rates compare to on-campus housing rates?
When comparing our rates to on-campus rates you must take into consideration many variables, including floor plan layout, square footage, furniture, utilities and community events. Our leasing staff is available to discuss with you how our rates compare to other housing options and validate that our community offers you the best value for your money, as well as a great location and incredible amenities.
Can additional furniture be brought into the apartment?
You are welcome to bring additional furniture with you, but don’t forget that we fully furnished all of our apartments. If you wish to replace some of our furniture and use yours instead, you may be required to rent a storage space here on the property to store our furnishings. Storages are available in different sizes and in varied locations. The best part is the price – they only run $20 or $30 a month.
Can I pay my bill with a credit card? Is there an extra charge?
Great news! The Reserve at Columbia added a new feature that lets you pay online! View your balance, submit electronic check, or pay with a Visa, MasterCard, American Express, or Discover from any computer. Just log on to our website, click the “Resident Login” button. After login, you’ll be taken to our resident rent pay portal. There is a convenience charge for this service. However, if you choose to pay with a checking account online the fee is only $1.50!
Do I have a meal plan?
Meal plans are not offered at The Reserve.
Do you allow pets?
The Reserve at Columbia is a pet friendly community! Permitted animals must weigh no more than 50 lbs. and aggressive breeds are not permitted. No more than one animal is permitted in a bedroom and no more than two animals are permitted in an apartment.
How are roommates matched?
We have partnered with RoomSync to provide a modern matching platform where residents choose their own roommates. After you complete the leasing process you will be emailed a link to join our RoomSync network. You will then log in to RoomSync using Facebook, create a matching profile, and begin your search to find your new best friend - or roommate for starters. If you already have a roommate in mind, you can confirm your roommate request within RoomSync.
How are rooms assigned?
Residents who already have preferred roommates can confirm their roommate match requests using RoomSync, our roommate matching platform. If they do not already have a roommate, residents will search for and choose their own roommate using RoomSync. Residents will be able to communicate with each other during and after the selection process. In the event that potential roommates discover that they are no longer compatible, they can request a different roommate and we will do our best to accommodate any change request. To provide sufficient time and the greatest opportunity for residents to find the perfect roommate, they should apply and sign a lease as early as possible.
How close to campus are you?
We are located 1.4 miles from University of Missouri. We offer free shuttle rides to and from campus Monday through Friday.
How many people live there?
Every year the total number varies just slightly, but we have room for 676 residents.
If I am over 21 do I need a guarantor?
Yes. All leases are required to have a guarantor. If an approved guarantor cannot be obtained, EdR Management, Inc. will accept a security deposit of two (2) installments.
If I pay in full, do I get a discount?
The Reserve at Columbia does not offer discounts for rent paid in full. However, prepayment gives you the peace of mind knowing that your account is in good standing at all times!
Is parking available?
We have ample free parking for you and for your friends who want to come over and hang out with you. All lot parking is free and is first come, first serve. For those who like a little more coverage or the assurance of a reserved spot, you can rent a carport for $25 per month.
What do I need to hook up my computer to the internet?

You will need a CAT 5 (Ethernet) cable. We have internet outlets in each bedroom and common area. Your computer must be configured properly for the internet to work. Your computer or device must be registered as an active device with our internet service provider. We also have community-wide WiFi.

What if I need to cancel my lease?
Leases are legal contracts for the said term. Residents are responsible for the entire term of the lease. We offer lease re-assignments for a $200 fee. Please see a leasing professional for further details.
What is the cost?
Please visit the Floor Plans page or call us at 573-256-7344 for our current rates.
What size are the beds?
Our beds are full-size, extra-long. We suggest you bring queen-sized sheets, which will work well instead of paying higher prices for “special” sized sheets.
What types of leases are available?
We offer 10 installment leases & 12 installment leases.
What utilities are included in my monthly installment?
We take care of everything EXCEPT your electric (required) and land-line telephone (optional). Here is a list of what we provide: water, sewer, trash removal, Internet in every bedroom and the living room (Ethernet & WiFi), digital cable with HBO in the living room and each bedroom.
When can I move in?
Move in date for Fall 2018 is August 16, 2018. Early move-ins are not allowed due to the limited time that The Reserve has to turn over the units.
When do I put down a deposit?
There is an $200 non-refundable service fee and a $35 application fee due at the time of lease signing and application, respectively. In addition, your first month’s payment is due on or before July 15, 2018 to guarantee your bedroom.
When is my first payment due?
Fall 2018 residents will need to pay their first month’s installment by July 15, 2018.
Will you send me a bill for each installment?
We do not send any invoices, but for your convenience, you can use our online resident portal to check your balance at any time. However, payment is due at the first of the month and is consider late after 11:59PM on the 3rd.

Renewal Questions

Can I request different roommates?
We want you to be comfortable here, and we will do everything we can to accommodate your roommate requests.
What is a "renewal?"

Are you loving it here and can't imagine leaving at the end of your lease? By signing a renewal, you get to extend your stay at Evergreen Commons!

If I renew, do I have to move out then move back in?
If you have a lease ending in July, you will not have to move out.  Your new lease will begin as soon as your old lease ends.
If you have a lease ending in May, you will need to move out and then back in again in August.
If I renew, will my guarantor have to sign again?
Yes.  You and your guarantor will need to go through the same application and leasing process again.
I'm graduating in December, can I still renew?
You can!  We have an extremely limited amount of fall semester leases available.  Contact the office for more information!
When can I renew my lease?
Leasing for 2019-2020 will open to current residents on Monday, October 22, 2018. 
How do I renew?
Visit our website and click on 'Lease Online'.  Choose your floor plan and lease type and begin your application.  Once your application is approved, an online lease will be sent to you to sign.  At the end of the lease, you will be asked to enter your parent/guardian's name and email address.  They will then receive an email asking them to apply to be your guarantor.  Once their application is approved, they will be sent their portion of the lease to sign.  At this point, the Evergreen staff will sign off on the lease to make it fully executed. 
When do I start paying the new rent amount?
If you have a lease ending in July, you will start paying your new rent amount on August 1st.
If you have a lease ending in May, you will need to pay your first installment of your new lease by July 15th.

How Can We Help??

We’re here to help. If you have a leasing question, would like to schedule a tour, or just want to say hello, we’re waiting to hear from you.

The Reserve at Columbia
Columbia, Missouri Apartments

We’re here to help. If you have a leasing question, would like to schedule a tour, or just want to say hello, we’re waiting to hear from you.

2500 Old Highway 63 South
Columbia, Missouri 65201
    573-256-7344
Mon-Fri: 9am - 8pm
Sat: 10am - 5pm
Sun: 12pm - 5pm

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